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We take pride in delivering first-rate customer experiences through our state-of-the-art Customer Contact Centre in Stoke-on-Trent, UK.
Employing over 230 advisors (with capacity for up to 450), our centre combines the very latest customer management technology with well-trained, well-motivated teams of people. Every advisor must undergo a minimum of 4 weeks’ training every year, with a strong emphasis on compliance, regulatory issues and data security.
We recognise that these are the people who represent your brand or brokerage. For every outsourced client, a dedicated team is appointed, briefed and trained – to ensure familiarity with your product offering and customer base.
Regular performance and process reviews ensure objectives are being met and potential for further improvements is identified.